Please give us a call at 214-402-8704 if you don't see the answer to your question.
Will a frame work on my TV?
We sell frames for wall, ceiling, or cart mounted flat-panel televisions. Our frames are not manufactured for use on rear-projection TVs, projector screens, DLP TVs, or tube (non-flat panel) televisions. Frames will work with any mount that attaches to the back of the TV (allowing room around each side of the TV for the frame). Please ensure that your mount can support approximately 20 pounds of additional weight.
What is the matting?
The rigid, fabric covered matting exactly covers the border of the TV, without overlapping any portion of the actual visible screen. If the border of the TV is larger at the bottom, the mat will be larger at the bottom also. The mat covers the logo and gives a finished look. It is IR transparent, which allows remote control signals to pass through. The mat will not block sound from built-in speakers, or voice control on TV's equipped with this feature. Some TVs have a front facing camera for gesture control of the TV (raising your arm to raise the volume). The mat DOES cover the camera, and will disable gesture control. Some of our clients prefer the mat covering the camera, out of privacy concerns.
Do you offer TV mirrors?
No, TV mirrors look great when the TV is off, but when the TV is turned on, they dramatically alter the brightness and contrast of the image and increase reflection on the screen. Most people will not be happy with how the TV looks from behind a mirror - it is similar to viewing the image through sunglasses. If you decide to purchase a TV mirror from another vendor, we strongly recommend that you get a sample and test it first.
How do I install the frame?
You just remove the frame from the shipping container, slip it over the TV, and attach the mounting straps around the back of the TV. No tools are required - just a friend. You will not need to un-mount the TV from the wall. The frame attaches to the TV rather than the wall. For more information, please see the TV Frame Installation Page
What if my TV has larger side borders or a larger bottom border? Is it going to look right?
The majority of TVs we frame have a larger bottom border or bezel. The matting is cut to the exact dimensions of your TV model, and the mat covers the entire border, while not overlapping any portion of the actual screen. Where the border is slightly wider, the mat will be slightly wider.
How much of the side of the TV is covered?
It varies based on the frame you choose. Choose your TV model and hold your mouse over each frame option. The zoom window will list the required distance from the wall to the front of the TV - this is how much of the side is covered. Allowing at least this distance is important to allow ventilation of the TV. As the frames are larger than the TV, you will not typically see any exposed side area of the television.
What if my TV is curved at the bottom?
Many TVs have a bottom border that is larger toward the center. This is no problem - the frame just goes straight across the outside bottom of the TV, and the mat covers the bottom TV border completely, including any slight space on the bottom between the frame and the TV on each side. There will be no gaps.
How are the frames manufactured?
Our frames are hand made in Austin, Texas by experienced custom framers. The frame is cut to the exact specifications of your TV model number. All corners are hand fitted and professionally filled to eliminate gaps. We use only the best, museum quality woods to create finely crafted frames, including hardwoods from Larson-Juhl - the premier manufacturer of frame molding.
How long does it take for my order to arrive?
Each frame is custom made to your specifications. Please allow 2-3 weeks for manufacture and delivery. It may take a bit longer in certain circumstances or for very large TVs. Please allow 6 weeks for manufacture and delivery outside of the Continental United States. We make every effort to get your frame to you as quickly as possible.
What if my TV is recessed in the wall?
Many of our customers have recessed TVs. The frames are open in the back, however there must be room in the recessed opening for the width of the frame around the entire TV, while maintaining space for ventilation. Position your mouse over the frame options to see the width of each frame.
Will my remote still work if I frame my TV?
Yes, the mat used to cover the bezel (border) of your television (and any logos, etc) will not block remote control signals or sound from built in speakers. Any buttons, cable inputs, or built in DVD players on the side of your television will most likely be obstructed by the frame.
My television has an articulated (arm) mount and I can pull it away from the wall. Can I still get a TV frame?
Yes, there is no back to the frame, as it just attaches to the TV rather than the wall or the mount. The frame will just move out along with the TV. You should move the TV out by pressing on the back of the television rather than by holding the frame.
My television is mounted at an angle from the wall. Will a frame still work?
Yes, as a border around the TV, the frame will be angled also. The width of the frame must also have the necessary clearance to the wall. For example, choose your TV model and place the mouse over the frame choices. Let's say the frame you choose is 3 inches wide and requires 1 inch from the wall to the front of the TV, and your TV tilts slightly downward (closer to the wall at the bottom, which is fairly common). Measuring 3 inches below your TV, there needs to be at least 1 inch of space to the wall.
What if my TV has built in speakers?
The mat used to cover the bezel (border) of your television (and any logos, etc) will not block remote control signals or sound from built in speakers. Any buttons, cable inputs, or built in DVD players on the side of your television will most likely be obstructed by the frame.
What if my TV has a removable sound bar or speaker bar?
Frames are designed to fit televisions without optional sound bars or speaker bars. Any removable accessories such as sound or speaker bars must be removed before framing. If you would like to create a custom frame to accommodate optional accessories, please contact us.
My television is mounted vertically (in portrait mode); will the frame still work?
Yes, the mounting straps are designed to hold frames securely to TVs mounted in landscape and portrait mode.
My TV model is not listed or has different letters at the end of the model number from what is listed on the site. Can you still frame this TV?
Sometimes manufacturers use different codes at the end of the model number to indicate cabinet color or where the TV is sold. These frames are the same dimensions and exactly the same for framing purposes. For example, the Samsung UN55ES8000 and UN55ES8000F have identical dimensions. You can choose either online for the correct size. We also send a measurement verification sheet upon order to double check the exact size of the television. We can frame virtually any flat panel TV. If your model number is not listed at all, select Custom TV Frame, and enter your TV model number.
Are the frames weatherproof / Can I use them outdoors?
No, the frames are not meant for hanging on an outdoor television.
How much will a frame add to the width and height of the TV?
Position your mouse over the frame choice and an information box will list the width of each frame. This is the approximate amount that the frame will add to each side of the TV (and the top and bottom).
Can you frame small or very large televisions?
Do you have design ideas?
Please see our TV frame design gallery.
Can I order the frame or mat only?
Yes. Please contact us with your TV model.
What does the back of the frame look like?
The back of the frame is open, exposing the back of the TV and the mounting straps that attach the frame to the TV. The sides of the frame are finished and the back face of the wood molding (against the wall) is raw wood. This is designed to allow adequate ventilation.
How much is shipping?
Shipping cost varies based on the size of the frame, ranging from $19.95 to over $150 for very large frames. Shipping outside the Continental US is more and can take up to 6 weeks.
How are the frames shipped?
All frames are securely packaged and shipped ready to install. Frames for TVs 55 inches or less (measured diagonally) ship UPS ground to the Continental US. Frames for TVs 56 inches or larger (measured diagonally) are crated and ship via motor freight. Your frame is custom manufactured when ordered, so we are unable to offer next day delivery. Please allow 2-3 weeks for manufacture and delivery. Orders outside the continental US may take up to 6 weeks for manufacture and delivery. Please be assured that we make every effort to get your frame to you as quickly as possible.
When is my credit card charged?
As you are ordering a custom product, your card will be charged when the order is placed.
What is your return policy?
Your satisfaction is very important to us. You are ordering a product custom made to your TVs specifications. As such, all returns must be shipped at your expense and incur a 45% restocking fee. Please order a sample pack if you are not certain of the frame style you would like. We can only accept returns (with a restocking fee) within the first 30 days of your receipt of the frame.
Once an order is placed, you will receive a measurement verification diagram. Once measurements are verified, replacements for incorrectly sized frames or mats (and shipping replacements) will be at the customers expense (50% for frame and 50% for matting). Any errors on our part will be corrected free of charge.
May I cancel my order?
The order will be released to manufacturing 24 hours after it is submitted. You may cancel your order or make any changes within this 24 hour period, but no cancellations or changes are possible after the first 24 hours, without the 45% restocking fee.
Do you have discounts for bulk orders (more than 10 frames)?
Yes, please contact us for bulk orders.
Can I carry your frames in my retail location?
Yes, please see our page for retailers.
Do you have an online affiliate program?
Yes, please contact us. This allows you to place a unique link on your web page or print materials and earn commissions when a purchase is made via your link.
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